Assistant Spa Manager

 

The Royal Crescent Hotel & Spa is an award‑winning, iconic 5‑star property located in the heart of Bath. Known for its exceptional service, timeless elegance, and world‑class spa facilities, it offers a truly unique environment for both guests and team members. Joining the spa team here means becoming part of a renowned luxury destination with a reputation for excellence.

About the Role

The Assistant Spa Manager supports the Spa Manager in overseeing the daily operation of the spa, ensuring a seamless, luxurious experience for every guest. This role blends leadership, operational management, and hands‑on spa expertise within a prestigious 5‑star setting.

You’ll help guide a talented team, maintain impeccable standards, and contribute to the continued success of one of Bath’s most celebrated spas.

Key Responsibilities

Team Leadership & Guest Experience

  • Support the management of 10 spa therapists and 3 reception staff.

  • Maintain exceptional guest service standards consistent with a luxury 5‑star environment.

  • Lead by example on the spa floor, including performing treatments when required.

  • Assist with staff scheduling, daily briefings, and performance support.

Operations & Administration

  • Manage and optimise the spa booking diary to maximise guest satisfaction and therapist utilisation.

  • Assist with stock taking, stock control, and ordering.

  • Ensure full compliance with Health & Safety, hygiene, and operational standards.

  • Support staff training, onboarding, and ongoing development.

Systems & Processes

  • Use spa management software for bookings, guest profiles, and reporting.

  • Experience with Prem Spa/Journey software is a strong advantage.

What We’re Looking For

  • 1–2 years of spa management or supervisory experience, ideally within a luxury or 5‑star environment.

  • Confident leadership skills with the ability to motivate and support a diverse team.

  • Excellent communication skills and fluent English.

  • Strong organisational ability and a proactive approach to problem‑solving.

  • Flexibility to work across weekdays and weekends as part of a 5‑day rota.

  • A recognised spa or beauty therapy qualification is desirable.

What We Offer

  • Competitive salary package.

  • Bonus scheme and full share of hotel service charge.

  • The opportunity to work within an iconic, award‑winning 5‑star hotel.

  • A supportive, passionate team and opportunities for professional growth.

Job Type: Full-time

Pay: £31,000.00 per year

Benefits:

  • Canteen

  • Company events

  • Company pension

  • Employee discount

  • On-site gym

  • Referral programme

Ability to commute/relocate:

  • Bath BA1 2LS: reliably commute or plan to relocate before starting work (preferred)

Education:

  • Certificate of Higher Education (preferred)

Experience:

  • Spa Supervising : 1 year (required)

  • Customer service: 1 year (required)

  • Spa Retail management: 1 year (preferred)

  • Management: 1 year (required)

Licence/Certification:

  • Level 3 Spa Qualification (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

 
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